Minimising Human Error: Cost Evaluation and Technology’s Role

By September 5, 2023 October 18th, 2023 Insights

Human error, an unavoidable aspect of any enterprise, often leads to an expensive chain of consequences. In the dynamic business landscape within the UK, the financial repercussions of such errors have shot up, warranting a closer look at the issue. While it’s impossible to entirely eliminate human error, technology offers a promising solution to significantly reduce it and save costs in the process.

The Cost of Human Error

The cost of human error in a business context is not limited to the immediate financial impact; it stretches far beyond. Losses can include reduced productivity, low morale, damage to client relationships, reputational damage, and even legal consequences in some circumstances. It’s therefore a multi-faceted issue that weighs heavily on businesses’ bottom lines.

Businesses in the UK shed an estimated £98.6 billion annually due to human error, according to a study by the IT Governance Institute. These figures emphasise the pressing need for solutions that can minimise human errors and their associated costs.

Introduction to the Technological Solution

Technology provides a ray of hope in this scenario. Innovative advancements such as artificial intelligence (AI), machine learning, robotics process automation (RPA), and other digital technologies can significantly decrease the frequency of human error, thereby saving businesses considerable amounts of money in the long run.

The Benefits of Technology and Cost-Saving Analysis

Investing in technology can offer substantial savings for businesses. Automated systems are less likely to make errors in tasks, especially repetitive ones, where humans are more likely to falter. Moreover, technology can streamline business processes, improving efficiency and productivity while reducing costs.

For instance, the implementation of RPA in various sectors has led to considerable cost savings. A study by Accenture revealed that finance and accounting departments that implemented RPA had accomplished a 60% reduction in operational costs. With fewer errors and more efficient systems, businesses have reported faster turnaround times and an overall increase in the quality and consistency of their output.

The initial cost of integrating technology may appear daunting to some businesses, but the long-term savings, coupled with improved efficiency and productivity, make it a sound investment.

How Your Small Business Can Adopt Technology

For many small businesses, the prospect of integrating technology beyond basic applications might seem overwhelming, potentially expensive, and somewhat out of reach. However, affordable solutions are available which can help to significantly reduce the occurrence of human error. Let’s delve into a few strategies and tools that small businesses can adopt.

1. Customer Relationship Management (CRM) Systems: CRMs are not just for big businesses. A good CRM system can help small businesses manage customer interactions by organising, automating, and synchronising customer service, marketing, sales, and technical support. This doesn’t just enhance customer relationships but also reduces human error in these areas. Free or low-cost options like HubSpot CRM and Zoho CRM are available, providing technology previously out of reach for smaller budgets.

2. Inventory Management Systems: These systems help small businesses track inventory levels, sales, orders, and deliveries. By automating this process, businesses can reduce the frequency of errors that often arise in manual record-keeping. There are affordable options like Square for Retail and Zoho Inventory that provide robust inventory management capabilities for small businesses.

3. Project Management Tools: Tools like Trello, Asana, and can help streamline workflow, reduce communication errors, and facilitate remote collaboration. They can help keep track of projects, thus reducing the possibility of missing deadlines due to human error.

4. Automated HR Systems: Human resources are another area where errors can be costly. Automated HR systems simplify processes like payroll, performance tracking, and benefits administration. Systems like Gusto and BambooHR offer small businesses simple and affordable options for automating these crucial HR functions.

Adopting these technological tools can dramatically reduce the level of human error in your small business. Even with limited resources, small businesses can make incremental changes, adopting one system at a time. By doing so, they can start to see the benefits that technology can bring in terms of reducing errors, saving time, increasing productivity, and ultimately, boosting profit.

Choosing the right technology should always be based on your business’s specific needs. Ideally, small businesses should incorporate technology in a way that complements their existing processes and facilitates their growth, rather than complicating their operations. Through careful planning and consideration, technology can become the driving force that propels a small business forward, reducing human error and securing its future success.


In a world where the cost of human error is rising, the integration of technology in daily operations is no longer an option—it’s a necessity. Businesses that leverage technology can drastically reduce the financial impact of human errors and increase their competitiveness in the market. Although the up-front costs can be substantial, the long-term financial benefits of technological investment make it a valuable strategy for the future of businesses across the UK.

Need Some Help?

Book your FREE consultation with us today

Book Now

Need Some Help?

Book your FREE consultation with us today

Book Now